Think It Through
Booking Terms and Conditions
1. Relationship to General Website Terms
These Think It Through Booking Terms and Conditions (“Booking Terms”) govern your purchase and use of a Think It Through — Private Strategic Advisory Session with TMF FITUNATE LLC and Tonia Fisher (“Advisor,” “we,” “us,” or “our”).
These Booking Terms supplement and are incorporated with the general ToniaFisher.com Terms of Use, Privacy Policy, and Disclaimer. Those policies remain in effect except where these Booking Terms expressly provide a different term for the Think It Through service. If there is a direct conflict concerning Think It Through, these Booking Terms control solely with respect to that difference and this service.
2. The Think It Through Service
Think It Through is a private strategic advisory and thought-partnership service designed to help you examine a business, professional, organizational, creative, or commercial decision, idea, opportunity, collaboration, problem, or situation.
A standard Think It Through booking includes:
- one 75-minute private strategic advisory session;
- review of the required pre-session intake;
- reasonable pre-session preparation based on information timely provided; and
- a Think It Through Map summarizing key framing, considerations, and next moves identified through the engagement.
Think It Through is designed to help you better understand what you are working with and determine what may need to happen next. It does not guarantee that a particular decision, answer, outcome, opportunity, result, or solution will emerge from the session.
3. Fee and Payment
The fee for a standard Think It Through session is $495, due in full at the time of booking. Your booking is not confirmed until payment has been successfully processed.
The fee reserves time on Advisor’s calendar and includes pre-session preparation, the advisory session, and the Think It Through Map. Except as expressly provided in these Booking Terms, payments are nonrefundable. Think It Through is not offered on a pay-after-the-session basis.
4. No Pre-Consultation
Think It Through does not include a discovery call, introductory consultation, fit call, or other pre-consultation. The Think It Through session is the substantive first conversation. The booking page, FAQs, and pre-session materials are intended to provide the information necessary for you to determine whether you wish to purchase the service.
5. Scheduling
Appointments must generally be scheduled at least five calendar days in advance. Available appointment times are shown through the designated scheduling platform and are subject to change. Booking a session does not create an ongoing advisory relationship or entitle you to access to Advisor outside the scheduled engagement.
6. Required Pre-Session Intake
You must complete the full Think It Through pre-session questionnaire no later than 72 hours before your scheduled session. The intake allows Advisor to review your situation before the meeting so session time can be used for substantive advisory work rather than primarily gathering background information.
If the completed intake is not received by the deadline, Advisor may proceed based on the information available, require the session to be rescheduled, or determine that there is insufficient information to responsibly provide the scheduled advisory service. If rescheduling is required because you did not timely submit the required intake, that rescheduling may count as your one permitted client reschedule. Failure to complete the intake does not entitle you to a refund.
7. Supporting Materials
You may submit up to two supporting items that are directly relevant and reasonably necessary to understand the situation being discussed, unless Advisor agrees in advance to review additional material. Supporting materials must be submitted by the same 72-hour deadline. Materials submitted after the deadline may not be reviewed before the session.
A standard Think It Through session does not include comprehensive review or analysis of contracts or other legal documents, lengthy business plans, financial records, personnel files, extensive email or message histories, intellectual property portfolios, large project archives, source files, lengthy reports, or other substantial document collections. If the volume or nature of the material requires substantial review beyond the ordinary scope of the session, Advisor may decline to review it or recommend a separately scoped engagement.
8. Sensitive, Confidential, and Privileged Information
Please provide only the information reasonably necessary for Advisor to understand the matter you wish to discuss.
Do not submit through the booking or intake process attorney-client communications or other privileged material; Social Security or tax identification numbers; complete bank, payment-card, or financial account information; passwords, login credentials, or security codes; medical or health records; confidential information belonging to another person or organization that you are not authorized to disclose; trade secrets or highly sensitive proprietary information unless specifically requested and appropriate safeguards have been agreed upon; or other sensitive personal information unnecessary for the engagement.
Where feasible, redact unnecessary sensitive information before submitting documents.
Think It Through is not a legal-services engagement, and information submitted through the service should not be treated as a privileged communication with legal counsel. If you believe legally privileged, highly sensitive, regulated, or unusually confidential information is necessary to address your situation, do not submit it through the standard intake. Contact Advisor first so the appropriate type of engagement or information-handling process can be determined.
Advisor will use reasonable measures to protect nonpublic information received in connection with the engagement, subject to the Privacy Policy, applicable law, service-provider access reasonably necessary to operate the service, and other disclosures authorized by you. This contractual treatment of information does not create an attorney-client privilege or other professional privilege that does not otherwise exist by law.
9. Rescheduling
Your purchase includes one client-requested reschedule. To preserve your session credit, your rescheduling request must be made at least 48 hours before the scheduled start time.
After requesting a timely reschedule, you must select the replacement appointment within 14 calendar days of the rescheduling request, and the replacement session must occur within 45 calendar days of the original appointment date. If no qualifying replacement appointment is scheduled within those periods, the session credit expires.
A second client-requested reschedule requires a new booking and payment unless Advisor expressly agrees otherwise. If Advisor’s available calendar does not contain a reasonable appointment within the 45-day period, Advisor may extend that deadline.
10. Cancellations, Late Cancellations, and No-Shows
Payments are nonrefundable. If you cannot attend your appointment and provide at least 48 hours’ notice, you may use the rescheduling option above rather than losing the value of your session. Choosing not to reschedule does not convert the payment into a refundable payment.
A cancellation or rescheduling request received less than 48 hours before the scheduled session is a late cancellation. Late cancellations and no-shows are not eligible for rescheduling, and the session credit expires. A new session requires a new booking and payment.
This policy reflects the time reserved exclusively for the appointment and the preparation that may already have occurred before the scheduled session.
11. Late Arrival
Please arrive on time. If you arrive late, the session will ordinarily still end at its originally scheduled time so appointments following yours are not affected. A late arrival does not entitle you to a partial refund or automatic extension of the session.
If you are more than 15 minutes late and have not contacted Advisor, the appointment may be treated as a no-show.
12. If Advisor Must Reschedule or Cancel
If Advisor must reschedule an appointment, the rescheduling will not count against your one permitted client reschedule. Advisor will make reasonable efforts to offer a replacement appointment. If Advisor cancels the engagement and cannot provide a reasonable replacement appointment, you may elect to receive a refund of the amount paid for the affected session.
13. Nature of Strategic Advisory
Think It Through is designed to provide strategic perspective, problem framing, decision support, issue spotting, scenario exploration, and thought partnership. Advisor may ask questions; identify assumptions; challenge the way an issue has been framed; identify missing information; discuss options; identify possible consequences or tradeoffs; provide opinions and observations; suggest questions that may need answering; identify additional research or professional assistance that may be appropriate; and help you identify potential next moves.
You remain responsible for evaluating the information discussed and making your own decisions. Advisor does not guarantee that any recommendation or course of action will produce a particular result.
14. No Attorney-Client Relationship or Legal Services
Think It Through is not a legal-services engagement.
Booking or participating in a Think It Through session does not engage Tonia Fisher or any law firm as your attorney; create an attorney-client relationship; constitute a legal consultation; include legal research, legal opinions, legal representation, or contract drafting; establish attorney-client privilege merely because Advisor is also an attorney; or substitute for advice from legal counsel regarding your particular rights or obligations.
Strategic discussion may reveal that a legal issue exists or that legal advice would be useful. If legal services are appropriate, they must be handled through a separate engagement, including any required conflicts review and written legal engagement agreement. You should not rely on a Think It Through session as legal advice.
15. Other Professional Services
Think It Through does not provide accounting, tax, investment, financial-planning, medical, mental-health, therapeutic, mediation, dispute-resolution representation, personal counseling, or other regulated professional services outside the scope of strategic advisory. Where a matter requires specialized professional advice or services, one possible outcome of the session may be a recommendation that you consult an appropriately qualified professional.
16. Your Responsibilities
You are responsible for providing materially accurate information; identifying important facts you know may affect the discussion; completing required intake materials on time; ensuring you have authority to disclose information you submit; independently evaluating decisions before acting; obtaining specialized professional advice when appropriate; and complying with laws, contracts, professional obligations, and third-party rights applicable to you or your activities.
Advisor is entitled to rely on the factual information you provide and is not responsible for independently verifying every statement or assumption supplied by you.
17. Think It Through Map
The Think It Through Map is intended to summarize the major framing, considerations, questions, and next moves that emerged from the advisory process. It is not a verbatim transcript or comprehensive business, legal, financial, or operational report.
The Think It Through Map will ordinarily be provided within three business days after the session. Advisor may correct clerical or factual errors brought to Advisor’s attention, but the standard session does not include unlimited revisions or additional rounds of substantive advisory work after delivery.
18. Follow-Up Questions and Ongoing Access
The Think It Through fee does not include ongoing strategic access, unlimited email or text follow-up, or continued advisory work after the engagement. Brief administrative communications or clarification of something already stated in the Think It Through Map may be addressed at Advisor’s discretion. A new substantive question, materially changed situation, additional analysis, or new decision may require a new Think It Through session or another separately scoped engagement.
19. Intellectual Property
You retain ownership of the materials and original content you provide. Advisor retains all rights in Advisor’s pre-existing and independently developed frameworks, methodologies, templates, questions, processes, educational materials, systems, tools, concepts, and other intellectual property used to provide Think It Through.
Upon full payment, you receive a nonexclusive license to use your Think It Through Map for your own personal, professional, organizational, or internal business purposes. You may share the Map with your own employees, collaborators, or professional advisors when reasonably necessary for your purposes. You may not sell, license, publish, reproduce for commercial distribution, or hold out Advisor’s proprietary framework or materials as your own product or methodology without written permission.
20. Recording and Transcription
Neither party may secretly record or transcribe a Think It Through session. Any recording, automated transcription, meeting assistant, or similar technology used during the session must be disclosed and agreed upon before use. If Advisor elects to use a transcription, recording, or AI-assisted meeting tool in the future, appropriate notice and any required consent will be provided.
21. Technology and Third-Party Services
Think It Through may use third-party services for scheduling, payment processing, video meetings, forms, email, document delivery, and administrative support. Use of those services may also be subject to the providers’ own terms and privacy practices. Advisor will use reasonable care in selecting and configuring service providers but cannot guarantee that third-party systems will always be uninterrupted, error-free, or immune from security incidents. Additional information regarding collection, use, storage, and disclosure of personal information is addressed in the Privacy Policy.
22. Technical Problems
If a significant technical problem attributable to Advisor prevents the session from meaningfully proceeding, Advisor will arrange an appropriate continuation or rescheduled session without an additional fee. If a technical problem on your side substantially prevents participation, Advisor will make reasonable efforts to continue or reconnect. Repeated or prolonged client-side technical problems may reduce the time available within the scheduled session and do not automatically entitle you to a refund.
23. No Guarantee of Results
Strategic advisory necessarily involves judgment, uncertainty, incomplete information, changing circumstances, and decisions ultimately controlled by you and third parties. Advisor does not guarantee financial results, business growth, successful negotiations, successful collaborations, legal outcomes, professional opportunities, profitability, implementation results, acceptance of a recommendation by another person, or any particular result from decisions made after the session.
24. Chargebacks and Payment Disputes
If you believe a billing error has occurred, please contact support@toniafisher.com promptly so the issue can be reviewed. Initiating a payment dispute or chargeback does not alter the booking, cancellation, rescheduling, or refund terms accepted at purchase.
Where a payment dispute is initiated, Advisor may provide the payment processor or financial institution with relevant records concerning the transaction, including booking information, service records, communications, and evidence of acceptance of these Booking Terms. Nothing in this section limits rights that cannot legally be waived.
25. Right to Decline or End an Engagement
Advisor may decline or discontinue an engagement where Advisor reasonably determines that the requested work falls outside the scope of Think It Through; the matter should instead be handled through a different professional engagement; continuing would create an ethical, professional, legal, or material conflict; the client has materially misrepresented the nature of the matter; the client requests assistance with unlawful conduct; or abusive, threatening, harassing, or otherwise inappropriate conduct occurs.
If Advisor declines the engagement before the session because the matter is not appropriate for Think It Through, Advisor will determine an appropriate resolution, which may include a refund where services have not been meaningfully provided.
26. Limitation of Liability
To the fullest extent permitted by applicable law, Advisor’s aggregate liability arising from or relating to a particular Think It Through engagement will not exceed the amount you paid for that engagement. This limitation does not apply where liability cannot legally be limited or excluded. Nothing in these Booking Terms is intended to waive any right or remedy that cannot lawfully be waived.
27. Governing Law and Venue
These Booking Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except to the extent another jurisdiction’s law must apply as a matter of law. These Booking Terms are also subject to the dispute-resolution, arbitration, and class-action provisions contained in the general ToniaFisher.com Terms of Use to the extent applicable. Subject to those provisions, any court proceeding arising from these Booking Terms or the Think It Through engagement shall, to the extent legally permissible, be brought exclusively in an appropriate state or federal court located in Cook County, Illinois, and the parties consent to personal jurisdiction there.
28. Changes to These Booking Terms
The Booking Terms applicable to your engagement are the version presented or linked when you complete your booking. Advisor may revise these Booking Terms for future bookings. Changes will not retroactively alter the material booking terms of a previously confirmed engagement unless you agree to the change or applicable law requires it.
29. Severability
If any provision of these Booking Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. Any invalid or unenforceable provision will be interpreted or limited only to the extent necessary to make it enforceable where permitted.
30. Entire Agreement for the Booking
These Booking Terms, together with the applicable booking page, the general Terms of Use, Privacy Policy, Disclaimer, and any written terms expressly incorporated into the booking, constitute the agreement concerning the standard Think It Through engagement. Any separate service or professional engagement requires a separate agreement where applicable.
31. Electronic Acceptance
You agree that these Booking Terms may be presented and accepted electronically. By completing the required acceptance field and purchasing the session, you acknowledge that you had an opportunity to review these Booking Terms before paying; understand that the $495 payment is nonrefundable except as expressly stated; understand the 72-hour intake requirement, 48-hour rescheduling requirement, and no-show and late-cancellation policy; understand that Think It Through is strategic advisory and not legal representation; and agree to these Booking Terms.
32. Contact
Questions regarding these Booking Terms or administrative matters concerning a Think It Through booking may be directed to:
Tonia Fisher
TMF FITUNATE LLC
support@toniafisher.com
toniafisher.com